FAQ's

How do I determine my correct ring size?

Measure your finger

  1. Wrap a strip of paper or string around your finger where you’d like your ring to be.
  2. Make sure that the paper or string is pulled snug to your finger to find your best fit.
  3. Use a pen to mark the spot where the paper or string meets
  4. Measure the distance with a ruler (mm) from the starting end of the paper/string until the pen mark
  5. Use the below chart to determine your ring size.

We currently offer sizes 6,7 and 8 for all rings. 

INTERNAL DIAMETER (MM) 

16.5

17.3

18.1

RING SIZE

6

7

8

 

Will you restock items that are marked “sold out”?

If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again we will send you an email to let you know. If there is no more stock, it will be removed from our online store.

Is my personal information confidential?

We take your privacy seriously and will take all measures to protect your personal information. Your personal information is confidential. We do not sell or redistribute your information. We use the information you provide us, to fulfill your order and to communicate with you about your order.

What payment options are available?

We offer the following payment methods: Cash on Delivery and Online Payment  (VISA, MasterCard)

Why did my credit card decline?

Your card may have been declined for one of the following reasons:

  • The card may be expired: please check the expiration date on your card
  • You may have reached the card spending limit: check with your bank to ensure you have more limit
  • You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.

How much does shipping cost? How long does delivery take? 

We offer free shipping throughout Pakistan

Orders are delivered within 3-5 working days from the date you place your order. Please note, during the holiday season, processing and shipping may take longer than 3-5 working days. 

Do I need to set up an account to place an order?

You can shop at ELIRAY without creating an account.  However, setting up an account will allow you to enjoy these benefits:

  • Track your order and review past orders.
  • Save your address so you can shop quicker next time

Which courier will deliver my order?

We choose the courier based on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an email with the courier information with tracking details.

My address is incorrect and I want to change it

If you have accidentally entered an address that you do not wish to use for the order, please email us at support@eliray.net as soon as possible.

As long as the package has not been processed for shipping yet we can update your address and ensure that your order is delivered to the correct address.

How can we get in touch with ELIRAY as soon as possible?

Please email us at support@eliray.net. We are happy to help you with your questions. Happy Shopping!